Chapter 3.7: State Variations in Organizing Delivery of Services

Stakeholders often determine how the transportation initiatives will be implemented, and who will provide the necessary service. The goal should be to establish policies and procedures that create the most effective services.

Funding comes from a variety of sources, including federal, state, and local units of government. Private sources may also contribute. Allocation and distribution of funds at the state and local level generally are assigned to a regional government or administrative body. Private Industry Councils and Workforce Development Agencies may support welfare reform with DOL funds.

Existing resources often determine what services and purchases can be made. A job counselor typically has contact with members of the target population, and can distribute gas vouchers or bus passes, eliminating the need to make numerous stops for assistance. In other states, one-stop resource centers on transit routes have been developed enabling individuals to meet with a job counselor, receive training or utilize on-site childcare.

Transit providers often increase service to accommodate needs, especially when there are large numbers of potential riders. In some cases, a transportation broker may consolidate various services.

State and local agencies are increasingly contracting for delivery of transportation services. The contract model encourages agencies to determine the transportation trip needs, determine how trips can be organized, and determine how a service will operate. Contract price and service monitoring are important considerations as well.