Airline Passenger Complaints

Q. How does an airline passenger make a complaint to the Federal Government about an airline?

A. Consumers with concerns about airline safety should call the Federal Aviation Administration toll-free at 1-866-TELL-FAA (1-866-835-5322). For additional information, go to http://www.faa.gov/passengers/travel_problems/consumer_hotline/

Consumers with concerns about aviation security should call the Transportation Security Administration toll-free at 1-866-289-9673, or email that agency at TSA-ContactCenter@dhs.gov. For additional information, go to http://www.tsa.gov/travelers/customer/index.shtm

Complaints about airline service other than safety or security issues may be registered with DOT's Aviation Consumer Protection Division (ACPD).

If your complaint concerns accessibility problems experienced by a passenger with a disability, or alleged discrimination based on race, color, national origin, sex, religion or ancestry, please click here for information on where to file your complaint.

The ACPD publishes a number of booklets and fact sheets on air travel consumer protection issues. (Revised: January 2010)