If you believe you have been denied the benefits of, excluded from participation in, or subject to discrimination on the grounds of race, color, or national origin by a recipient of FTA funding you may file an administrative complaint with the FTA Office of Civil Rights.
FTA investigates complaints on the basis of intentional discrimination or on the basis of disparate impact discrimination, where a neutral policy or practice has the effect of disproportionately excluding or adversely affecting minority or other protected individuals and the recipient’s practice lacks a substantial legitimate justification.
Complaints should be filed within 180 days of the alleged act of discrimination.
You may file a complaint by completing the FTA complaint form (PDF).
The complaint form must be signed and mailed to:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Ave., SE
Washington, DC 20590
With your form, please attach on separate sheet(s):
FTA strives to process complaints promptly. At the conclusion of our investigation, you will receive a letter outlining our findings. We do not represent individual complainants; our role is to ensure FTA funding recipients are in compliance with Title VI program requirements. In our complaint investigation process, we analyze allegations for possible Title VI deficiencies by the transit provider. If deficiencies are identified, they are presented to the transit provider and assistance is offered to correct them within a predetermined timeframe.
We encourage, though do not require, individuals to first file a complaint directly with their transit provider to give it an opportunity to resolve the situation. FTA grantees are required under Title VI to have local complaint procedures.