Enclosure - C-01-12a

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Attachment A

Practical Security and Emergency Response Advice
from New York and Washington D.C.

Before Disaster Strikes

Emergency Response

Although it was not clear at the outset whether there was a terrible accident or a terrorist incident, the command center leadership made the decision to respond to the situation as a terrorist attack. As a result, the NYC transit authority immediately evacuated all trains, passengers and transit employees from the World Trade Center area – and there were no transit-related deaths or serious injuries and no equipment losses as a result of the collapsed building.

NYC Transit made the decision to let everyone leave the city for free; this decision made the evacuation process quicker and built tremendous goodwill with the public.

In the Aftermath

NYC Transit has been getting 10 million hits a day, compared to a usual 200,000 hits, and updates its site every 2 hours even if no substantive changes to service have been made.